Chase Motorcycle Movers

Frequently Asked Questions

  • How do you secure bikes for transport?
  • Do you have insurance?​​
  • ​How do I get a quote?​
  • Pricing/Payment?
  • How does the process of transporting my bike work?
  • How often are the scheduled runs around NZ?​​
How do you secure bikes for transport?

Each bike has its own front stand, in the van or trailer, and it is secured by up to five straps per bike. Microfiber cloths go under each strap as protection between the bike and straps. 
Each bike space allows adequate room between other bikes, so there is no contact during transportation. Each motorbike is securely strapped in to prevent any movement during the trip e.g. 2x straps through the triple tree, 2x off the handle bars/tied back and 1-2x from the back to sit the suspension down and prevent the bike from moving.
Do you have insurance?

Yes, we are covered by our own insurance company under 'carriers limited liability' of $2,000.00 per bike. However, we do encourage our customers to have their own insurance for added protection.

Where there is the unfortunate need to contact our insurance company, we will do our best to get the process started and keep you informed. If we damage a bike, we will rectify it as quickly as possible and make sure you are taken care of.
Accidents do happen, but we will do the right thing and work towards resolving the situation. We appreciate your understanding and patience in the event of an unfortunate accident.
How do I get a quote?

Call 0800 687 583 or 09 214 1991 (for our Auckland customers) and speak to our staff in the office. We can generally give you an instant quote over the phone, or, if it is not a standard location, we will take your name and number/email and get back to you with a more accurate quote.

Our team schedules the  runs and confirms dates and approximate times based on our customers information re: pick up and delivery locations.

If you email us using the booking form on line, we will send you a quote based on the information sent. Sometimes addresses need to be checked to make sure they are non rural, as these locations can incur further travel cost, so please be as accurate as you can - thanks.

You can also go to our Facebook Page and send us a message. We check this regularly in case you need a quote as well.

Bikes are charged per bike space and from pick up and drop off locations.  If the motorbike takes more than one space in the van or trailer e.g. ATV, quads and extra large bikes, then we may check the bike dimensions, or, ask you for this information to check width and length.
This may change the quote e.g. two bike spaces will double the quote.

We also allow one medium sized box of accessories per bike free of charge for items, such as helmets, jackets, gloves, parts etc. 

A dressed bike includes panniers, tank bags, shields and top boxes - there may be an extra charge if these items take up more room. Extra boxes will incur a $20-$30 charge depending on size and weight, as this takes up precious bike space.

Rural addresses will also incur an extra charge, depending on time and mileage outside main routes. To minimise cost, we can meet in main centres where there is easy access and room to unload e.g. local garage.

Payment is made via internet banking. An invoice is emailed to you before the run begins and our bank details are included. Payment is required BEFORE delivery. If preferred payment is cash, then the driver will collect this at delivery. Just let us know your preferred method of payment at booking. Sorry we do not accept credit cards.
How does the process of transporting my bike work?

We collect the bike from the the address given, contact the person before arrival and load the bike. Delivery time frames depend on all of our customers pick up/delivery destinations but the process is the same. Our driver will call ahead before delivery and meet you at your address to load/unload the motorbike. 

We will contact both parties  with a day and approximate time frame re: pick up and delivery before the run starts. On the day, our driver will confirm these times more accurately by calling ahead.  Once the bike is collected, our team will contact you, via txt or email.

Our driver will ask you to sign a drivers job sheet, at pick up and/or delivery, to verify we have collected and delivered the bike.

Please be aware that delays can happen and are sometimes out of our control e.g. road works, accidents, traffic, poor weather conditions, ferries or customer delays etc. We will let you know if this does happen, as soon as possible.

NB: Suitable access to your property is needed as we have very large vehicles. Let us know if there is an issue beforehand so we can arrange an alternative meeting place close by.
How often are the scheduled runs around NZ?​

We are in the South Island approximately twice a month. North Island bookings can be on South Island runs, or, run separately, depending on demand. On occasion, we allow a two week break in between  our South Island runs, due to the time of the year, and/or, when vehicle maintenance is required.

Vehcile maintenance is a priority to us, so please be aware that regular servicing is required and notice may not be given in advance.

NB: All runs must be full before we depart from Auckland. Until this is done, we cannot confirm times and dates. Customers are informed via txt, email or phone call to confirm transport details e.g. dates and  approximate times. Please not that we cannot deliver to the dates and times customers require, so it is important to book in advance as much as possible.